Service Ticket Solutions
Our Core Services
Philadelphia Tri-State Area Service Tickets
Service Ticket Solutions Process
When you’re having a technology problem or network data cabling
issue, the best way to solve this is to submit a service ticket and
ask for help. In a service ticket, the problem should be traced; the
process and the communication over a help desk will be
documented. After providing a service ticket, and our help desk determines that technician should be dispatched, the service ticket will be placed on our
calendar schedule for our most experienced troubleshooters. Your situation will be analyzed and determined and finally, a resolution will be provided quickly, depending on the urgency. This is what a service ticket solution means.
Organization
When you have any trouble with anything, especially if it’s directly affecting your business, we tend to panic and will be all over the place. It will take more time and will kill your productivity. The best thing to do first is to call a local help. In that way, you will be informed of the best solution in an organized manner and someone will come over to help. It will basically speed things up.
Prioritize
Service ticket providers allow the professionals to easily categorize and prioritize the issues allowing them to better sequence which issues to work on. When a problem through a service ticket comes in, the main issue is analyzed and resolution is provided according to importance and urgency.
Keep Records
Not only do service ticket providers solve your problem timely and efficiently, they will also keep detailed records of your issue and will make it easier to track updates and report on what has been done and if there’s any follow-up needed.
Speed
With all things mentioned above, it will all come down to getting your issue resolved quickly.
When you get help through a service ticket
- A resolution is provided through a process and in an
organized manner. A help desk organizes information, streamlines
workflows, and eliminates manual processes. And for this reason,
it will not compromise your business’ productivity. - And the best thing about getting local help through service ticket
providers is not just saving your time but also saving your money. - How? The resolution provided is not a trial and error. I.T professionals
will track your problem, document the process, and document the
communication. Your issue will be analyzed, categorized, and resolved
without going on repetition. Any package is a deal. And asking
for resolution from a service ticket is a package deal.
Understanding Our Offered Service Ticket Solutions
Our expert Network Cabling team offers service ticket solutions to both residential and commercial locations. We are happy to provide all of our Network Cabling services under our service ticket solutions. This includes the following and more!
- TV Mounting
- Site Survey
- Access Point(s) Installation and Troubleshooting
- CCTV Installation and Troubleshooting
- Cable Testing and Tone Outs
- Cable Jacking
- Cable Runs – Fiber, CAT5, CAT5e, CAT6 or CAT6a
- Door Access Control Installation and Troubleshooting
- Intercom Installation and Troubleshooting
- …and more!
To view our full list of services provided, please visit our Services page, click here to contact us or give us a call at 877-832-1206. For larger projects, a full scope of work, blueprint and a site survey is required prior to a finalized proposal.
Even though each project and task may be unique, here are some things to know that are the same across the board.
- The minimum amount charged is 3 hours at the labor cost + 1 hour added that covers travel
- Unless noted otherwise, the labor charges are per technician
- Upon job completion, you will be provided with a billing invoice within 1-2 business days, along with a signed copy of your service ticket paperwork
We’ve basically given you all reasons to use service tickets in fixing your technology problem. Most of the time as technology is now the base and
framework of a business, a technical issue will hurt your business’ productivity and profitability and there is no way to determine how much
damage it can make. Fulfilling a ticket for you works wonders. You don’t need to work on your own or just someone else for help. Make a clean and
organized resolution to your issue. Save your business, your time, and your money.
Call the best local service ticket provider in the Philadelphia area on 877-832-1206
Contact our team for your no-obligation site survey project review today!
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