Service Ticket Solutions

Philadelphia Tri-State Area Service Tickets

When you’re having a technology problem or network data cabling issue, the best way to solve this is to submit a service ticket and ask for help.

In a service ticket, the problem should be traced; the process and the communication over a help desk will be documented. After providing a service ticket, and our help desk determines that technician should be dispatched, the service ticket will be placed on our calendar schedule for our most experienced troubleshooters. Your situation will be analyzed and determined and finally, a resolution will be provided quickly, depending on the urgency. This is what a service ticket solution means.

Advantages of Using Service Tickets

Organization

When you have any trouble with anything, especially if it’s directly affecting your business, we tend to panic and will be all over the place. It will take more time and will kill your productivity. The best thing to do first is to call a local help. In that way, you will be informed of the best solution in an organized manner and someone will come over to help. It will basically speed things up.

Prioritize

Service ticket providers allow the professionals to easily categorize and prioritize the issues allowing them to better sequence which issues to work on. When a problem through a service ticket comes in, the main issue is analyzed and resolution is provided according to importance and urgency.

Keep Records

Not only do service ticket providers solve your problem timely and efficiently, they will also keep detailed records of your issue and will make it easier to track updates and report on what has been done and if there’s any follow-up needed.

Speed

With all things mentioned above, it will all come down to getting your issue resolved quickly.

When you get help through a service ticket:

A resolution is provided through a process and in an organized manner. A help desk organizes information, streamlines workflows, and eliminates manual processes. And for this reason, it will not compromise your business’ productivity.
And the best thing about getting local help through service ticket providers is not just saving your time but also saving your money.
How? The resolution provided is not a trial and error. IT professionals will track your problem, document the process, and document the communication. Your issue will be analyzed, categorized, and resolved without going on repetition. Any package is a deal. And asking for resolution from a service ticket is a package deal.

We Are Proud to Work With

Understanding Our Offered Service Ticket Solutions

Our expert Network Cabling team offers service ticket solutions to both residential and commercial locations. We are happy to provide all of our Network Cabling services under our service ticket solutions. This includes the following and more!

TV Mounting
Site Survey
Access Point(s) Installation and Troubleshooting
CCTV Installation and Troubleshooting
Cable Testing and Tone Outs
Cable Jacking
Cable Runs – Fiber, CAT5, CAT5e, CAT6 or CAT6a
Door Access Control Installation and Troubleshooting
Intercom Installation and Troubleshooting
…and more!

Network Cabling for Hospitality and Housing

To view our full list of services provided, please visit our Services page, click here to contact us or give us a call at (877) 832-1206. For larger projects, a full scope of work, blueprint and a site survey is required prior to a finalized proposal.

Even though each project and task may be unique, here are some things to know that are the same across the board.

The minimum amount charged is 3 hours at the labor cost + 1 hour added that covers travel
Unless noted otherwise, the labor charges are per technician
Upon job completion, you will be provided with a billing invoice within 1-2 business days, along with a signed copy of your service ticket paperwork

Network Cabling Solutions for Healthcare